Frequently Asked Questions

Frequently Asked Questions
IS THE SITE RELIABLE?

Our website has SSL security, which is required by law for all online stores, as it encrypts all transactions made on the website, ensuring the confidentiality of all information.

We work in partnership with MercadoPago, the largest online payment network in Brazil. We do not have access to your payment information, such as your credit card number, only MercadoPago does, making your purchase 100% secure.

If you have any questions, please contact us:

suporte0a12@gmail.com

WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?

We work with products at prices well below the market price, and for this we need to work with international suppliers (USA, Europe and Asia).

Therefore, when a new order is placed in our store, we send the request to our suppliers and they ship it directly to your home.

DO ALL PURCHASES INCLUDE A TRACKING CODE?

Yes. We only work with reliable suppliers who provide a tracking code for your safety and comfort.

WHEN WILL I RECEIVE MY TRACKING CODE?

We send the tracking code to you directly via email within 3 business days, as our suppliers (the companies that manufacture the products) require this time.

If you have not received the tracking code after this period, send us an email to: suporte0a12@mail.com with your order number (something like #4321) and we will give you an update within 24 hours.

MY TRACKING CODE IS NOT SHOWING
INFORMATION

Yes, on the way between the country of origin and the country of destination, there are really no updates, as there is no movement of the package. It will notify you as soon as it arrives in Brazil. Then it will notify you of each movement, just as we are used to with domestic packages.

Don't worry, your package is on its way.

IS THERE ANY TAX I STILL HAVE TO PAY FOR THE PRODUCT?

No, only the full price of the normal product, since our products are not taxed by customs or by the post office (fee R$ 15.00), but if any type of tax is charged, we assume responsibility and pay any type of fee.

Just send us an email to: suporte0a12@gmail.com informing us of what happened and we will respond within 24 hours.